How can I ensure the quality of the products made?

When you order a product from a Chinese factory that you found via a web directory or trade-fair, you have no real way of knowing the quality of the products that you will receive. In many cases, the products simply never arrive and the company vanishes. Sadly, there is no effective legal recourse in Chinese or US courts in such a case. Not surprisingly, the online trade directories do not warrant the companies that advertise on their site.

In contrast, we have a strong presence in the US and China, we speak English and we stand behind the products that we sell. The reason we can do this is we only work with factories that we know and trust. We qualify the factories to make sure that they have adequate equipment and systems in place to deliver the required quality level.

Depending on the complexity of the product and the size of the order, we can arrange for embedded source inspection where we insert our own QA staff into the production process to ensure that the products meet your specifications before they leave the factory.

These safeguards are essential when operating in China, and form part of the core value and peace of mind that our clients enjoy.

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